Services Management

Course Name: 

Services Management (MBA8G10)

Programme: 

MBA

Category: 

Elective Courses

Credits (L-T-P): 

(3-0-0) 3

Content: 

Introduction to service operations - nature of services, strategy and positioning - designing service operations - technology and its impact on services - design and development of services and service delivery systems - work measurement, locating facilities, designing their layout - managing service operations - capacity planning and waiting line management (queuing) - managing capacity and demand - improving service processes – use of tools for process improvement - project presentations

References: 

James A. Fitzsimmons, Mona J.Fitzsimmon , Service Management , Tata McGraw Hill

Department: 

School of Management
 

Contact us

Dr. S. Pavan Kumar,
Head, School of Management,
National Institute of Technology Karnataka,
Post: Srinivasanagar, Surathkal, Mangalore - 575025
Karnataka, India.
•       Hot line: +91-824-2474000 (Extn. 4047)
                 +91-0824-2474000 (Extn. 3079)
•       Mobile:   +91 7760020200
•       Email:          pavankumar@nitk.ac.in
                         saraf_pavan@rediffmail.com

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