Services Management

Course Name: 

Services Management (MBA8G10)




Elective Courses

Credits (L-T-P): 

(3-0-0) 3


Introduction to service operations - nature of services, strategy and positioning - designing service operations - technology and its impact on services - design and development of services and service delivery systems - work measurement, locating facilities, designing their layout - managing service operations - capacity planning and waiting line management (queuing) - managing capacity and demand - improving service processes – use of tools for process improvement - project presentations


James A. Fitzsimmons, Mona J.Fitzsimmon , Service Management , Tata McGraw Hill


School of Management

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K B Kiran, Professor and Head
School of Management, NITK, Surathkal
Srinivasanagar P.O, Mangalore - 575025
Karnataka, India.

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