History of six sigma , why six sigma , six sigma and applications in different industries and functions roles and infrastructures , the non-delegable , role of executives , lean and six sigma , work out and six sigma , organization culture and six sigma , the customer connection, process improvement – DMAIC , design for six sigma , process management , managing with dashboards , preparing for six sigma , launching six sigma , cross cultural aspects of deploying six sigma, stabilizing , extending and integrating six sigma, measuring the effectiveness of six sigma, deployment , change management , and communication , black belt selection and development, project selection, project review , replicating results and managing knowledge . Measuring and auditing results, developing change leadership capacity